The Date Room Trading LLC

Greetings and welcome to www.thedateroom.com, your one-stop shop for unique, fresh, and luxurious gifts and treats. We try our best to have our website deliver the ultimate experience to each and every visitor. www.thedateroom.com, is a website, and products are owned and provided by The Date Room Trading LLC, a limited liability company incorporated under the laws of the UAE with a production house located in Jabel Ali, Dubai, UAE.

Terms

We encourage you to read the following terms and conditions on regular basis to keep yourself up to date on how things work with us, these terms keep being updated and adjusted according to laws and regulations and placing orders with us though this website you’re considered agreed to the latest version of Terms and conditions. If for any reason you do not agree to any of these Terms and/or conditions, you should not use this website.

Eligibility

Our website welcomes everyone and we try our best to make it available to as many visitors as possible, however, we are required to be at least 18 years old to be able to:

Place orders in general
Make any kind of payments on any of the payment channels
Agree to these terms and conditions
We do not permit any commercial use of this website and it should only be used for personal and gifts. We do reserve the right to reject and decline any orders that we suspect of preaching the same.

Registration

You may either proceed with your purchase as a guest users or sign up for an account, in the case of signing up for an account you’re obliged to maintain accurate and valid personal and payment information, you can easily update your information by visiting the “My Account” page. Please keep your access information safe and secured and keep in mind that our customer care agents will never ask you for your password. If you think or suspect that your account or info has been compromised please make sure to notify us as soon as possible and to refrain from using the same account for placing any orders. We do not permit any commercial use of this website, therefore, the registration of any commercial entities are not accepted. For any commercial inquires you may contact our Corprate and B2B sales team.

Orders

When you place an order with us you commit to buy the items described in that order placed at the same price mentioned that includes deliver fees and taxes.

All orders are subjected to acceptance which we may reject or hold in our sole discretion for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website cart are not reserved until your Order is paid for and confirmed.

The Website may contain or provide information regarding the availability of product. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change throughout the day.

successful order will be notified via email and account page on our website, no other entities than us can assure or confirm the arability or the dispatching of orders and products

Payments

We currently accept the following types of payments for Orders placed on our Website: Major credit cards. By entering payment details on our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type. Cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept: Visa and Master Cards in the currency of AED

Delivery

Please visit our delivery page for the full updated delivery information.

Prices

Prices on the Website are in AED, and exclude any services you may come across to purchase, delivery costs, taxes or duties to which the purchase may be subject. Any additional costs will be displayed before your final check out.

Where you purchase using a card with a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

The shipping address you ask us to deliver to and the items you select and the method of delivery you choose will dictate what delivery charges, taxes and duties.

Returns

We regret that we cannot offer returns on our products since they are all food-related items.

Damaged and incorrect orders

If an item in your order is received damaged by you or is not what you ordered, then please contact the customer care team on any of the contact channels.
Intellectual Property rights

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our system, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.
Content

In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website correct and complete but we cannot promise that Content is error-free. We also can not promise that the functional aspects of the Website or Content will be error free or that this Website or the server hosting them are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
User generated content

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.
Lability

Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
Indemnity

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.
Agreement

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.
Disputes

These Website terms are governed by the federal laws of the UAE and the laws of the Emirate of Dubai “United Arab of Emirates is our country of domicile” and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Notes:

We will not trade with or provide any services to OFAC and sanctioned countries
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
User is responsible for maintaining the confidentiality of his account